We are aware of the insecure situation caused by the COVID-19 pandemic, especially as regards the organization of your holidays. For this reason, we offer a guarantee of a full refund of the amount paid to customers who book excursions before arriving in Tenerife in case:

• the flight is cancelled,
• one or more people test positive for the COVID-19,
• change of restrictions in your country or in Canary Islands prevents you from coming on holiday.

To get your refund we only ask to provide evidence of the facts. We invite you not to be afraid to organize in advance and indeed we recommend it as at the moment tourism has recovered well and there is a high demand for excursions, which is why you risk not being able to organize them when you are already on the island.